Privacy Policy

Effective Date: 26/02/2026
Data Controller: Total Reinstatement
Email: alltrades@reinstatement.co.uk
Address: PO Box 21038, Stirling, FK8 1XJ

1. Who We Are

This website is operated by TOTAL REINSTATEMENT SERVICES LIMITED (“we”, “us”, “our”). We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We only collect personal data that you voluntarily provide through our contact form. This may include:

Name
Email address
Telephone number
Company name (if provided)
Details of your enquiry
Any information you include in your message

We do not use Google Analytics or behavioural tracking tools.

3. How We Use Your Data

We use your personal data to:

Respond to your enquiry
Provide quotations or requested information
Communicate regarding potential services

Lawful basis for processing:
Article 6(1)(b) UK GDPR – processing necessary to take steps at your request prior to entering into a contract.
Where no contract follows, Article 6(1)(f) – legitimate interests (responding to enquiries).

We do not use your data for marketing or automated decision-making.

4. Data Retention

We retain enquiry data only for as long as reasonably necessary:

General enquiries: up to 12 months
Customer records: retained in accordance with UK legal and accounting obligations (typically 6 years)

Data is securely deleted when no longer required.

5. Cookies

This website is built using WordPress and may use essential cookies required for basic functionality. We may also collect limited server log information (such as IP address, browser type and access time) for security and operational purposes.

We do not use Google Analytics or advertising cookies.

6. Third-Party Services

We may use third-party service providers for website hosting and email services. These providers process personal data only on our instructions and are required to comply with applicable data protection laws.

We do not sell or share personal data for commercial purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

SSL encryption (HTTPS)
Secure hosting
Access controls
Regular WordPress updates

However, no method of transmission over the internet is completely secure.

8. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk/

To exercise your rights, contact us at: [Insert Contact Email]

9. International Transfers

We do not intentionally transfer personal data outside the UK. Where service providers operate internationally, appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.